Shipping policy

Shipping Policy

Last Updated: August 18, 2026

MeAbility products are currently produced and fulfilled through third-party fulfillment partners. We work to get your order to you as quickly as possible, but shipping and delivery times can vary.

Order Processing

Orders are processed after your purchase is completed.

Because many MeAbility products are made specifically for each order, please allow additional time for production before your order is shipped.

Once your order has shipped, you will receive tracking information when available.

Shipping Times

Shipping times are estimates and are not guaranteed.

Actual delivery times may vary depending on:

Your location
Product production time
Shipping carrier delays
Weather
Holidays
Customs processing
Incorrect or incomplete shipping information
Other circumstances outside of MeAbility's reasonable control

International Orders & Customs

International orders may be subject to customs clearance, duties, taxes, or other fees imposed by the destination country.

Customers are responsible for any applicable customs duties, import taxes, or other fees associated with receiving an international shipment unless otherwise stated at checkout.

Please allow up to 3 additional days for customs processing when applicable.

Customs processing times may vary and are outside of MeAbility's direct control.

Tracking

When tracking information is available, it will be provided to you.

Tracking information may take some time to update after an order has shipped.

If tracking shows that your package is still in transit, please allow the carrier time to complete delivery before contacting us about a potentially lost package.

Lost or Undelivered Packages

If tracking confirms that your package was not delivered and is considered lost in transit, MeAbility will work with our fulfillment partner and shipping carrier to investigate the shipment.

When appropriate, MeAbility may provide a replacement.

A package that is delayed or still showing as in transit is not automatically considered lost.

Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address when placing an order.

If an order is returned, delayed, or undeliverable because an incorrect or incomplete address was provided, MeAbility may not be responsible for the additional shipping costs associated with correcting the issue.

If you notice an error in your shipping address after placing an order, contact MeAbility as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered production or shipping.

Damaged Packages

If your order arrives damaged, please contact MeAbility as soon as possible and provide your order number and photographs of the damage.

We will review the issue and work with our fulfillment partner or shipping carrier to determine an appropriate resolution.

Shipping Delays

MeAbility is not responsible for shipping delays caused by circumstances outside of our reasonable control, including carrier delays, weather, customs, natural events, holidays, strikes, or other disruptions.

We will make reasonable efforts to assist customers when shipping problems occur.